This Privacy Policy applies to The Vintage Homestay and explains how we collect, use, share, and protect your personal information when you book or stay at our heritage property located at A-34/7, Teliyana GT Road, Varanasi 221001, Uttar Pradesh, India.
By making a booking, providing your information, or using our services, you consent to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.
Use of Your Information
We collect your information for the safety of our guests who book through our website or third-party platforms, to understand who we are accommodating at our property, and for the safety of our staff. In addition, guest data is collected for statistical purposes and to improve our services.
We also collect guests' nationality, date of birth, and gender for statistical analysis purposes and to comply with local regulations. When you visit our website, we may automatically log your IP address (the unique address which identifies your device on the internet) for security and analytical purposes.
For reservations, we send guests confirmation emails and communications related to their stay, and therefore require your email address. We may also need to contact guests in relation to lost property or other post-stay matters.
Reservation Data
In order for us to confirm a reservation for you, we require the following information:
- Your full name
- Telephone or mobile number – in case of an emergency
- Gender
- Nationality
- Date of Birth
- Identification data (Passport, Driving License, or Aadhaar details)
- Date of arrival and departure
- Email address
- Special requests or dietary requirements (optional)
Upon arrival, we will require the same information from your fellow travellers. Please ensure they are all aware of this to ensure a quick and efficient check-in.
Payment & Credit Card Data
To guarantee reservations via all channels (telephone, website, WhatsApp, or through third-party platforms), we may require payment information including credit/debit card details. Your payment details are processed securely through authorized payment gateways and third-party booking platforms.
We indemnify ourselves against all data use on and reservations made via third-party websites/platforms (such as Airbnb, Booking.com, etc.). Please refer to their relevant privacy policies and terms and conditions.
Guest Privacy & Data Protection
The Vintage Homestay respects guest privacy and will not sell or disclose guests' personal information to any other person, business, or third party unless required by law, in case of an emergency, or as part of our duty of care to ensure safety and security.
We may share your information with government authorities or law enforcement agencies when required by applicable laws and regulations.
Keeping Your Information Updated
If you are a returning guest, it is your responsibility to inform us if any of your personal information needs to be updated. We may contact you at any time if we suspect we hold incorrect information about you, particularly regarding bookings.
Website Security
The Internet is not a completely secure medium. However, we have implemented various security procedures to protect your information, including secure connections and measures to block unauthorized access to our systems.
Third-Party Websites & Platforms
Our website may contain links to other websites or services. The Vintage Homestay indemnifies itself against all data use on and reservations made via third-party websites/platforms. Please refer to their relevant privacy policies and terms and conditions. We are not responsible for the privacy practices or content of external sites.
Photography and Film
Guests are welcome to take photographs at our property for personal use. However, we recommend asking for permission before photographing other guests who are not part of your group as a courtesy.
On occasions, we may commission photographers or videographers to capture content at our property for promotional purposes. If you do not wish to be photographed or filmed, please inform our staff or voluntarily leave the area during such sessions.
Your Rights
By submitting your information to us, you consent to the use of that information as set out in this Privacy Policy. You may request at any time that we provide you with the personal information we hold about you.
You may also choose to add, modify, or delete information about you stored with us. Provision of such information will be subject to proving your identity with appropriate documentation.
For any such requests, please contact us at hello@thevintagehomestay.in or call us at +91 870 756 9080.
Communication
By using our services, you agree and consent to receive communications at the mobile number or email provided, including booking confirmations, updates about your stay, and promotional offers. You may opt out of promotional communications at any time.
Changes to Our Privacy Policy
We may update this Privacy Policy from time to time. Continued use of our services after such changes signifies your acceptance of the updated policy. We encourage you to review this page periodically for any changes.
Contact Information
For any questions, concerns, or requests regarding this Privacy Policy, please contact:
The Vintage Homestay
A-34/7, Teliyana GT Road
Varanasi 221001, Uttar Pradesh, India
Email: hello@thevintagehomestay.in
Phone: +91 870 756 9080